what do you need from washington? what do you need to maybe make that economic recovery brighter, in your opinion, where you don't have to cut 4,000 people? >> all right, cheryl, you've asked a series of questions, and if it's all right, let me frame it in terms of the quarter. i think it's important to understand when i make my comments, our expenses next year will be flat to slightly up. what we're doing in the cuts that we're making is we have to reinvest very quickly in terms of opportunities that are moving very it's in this market. and since we aren't as optimistic as we'd like to be about the global gdp growth, we're doing this from a caution point of view very carefully in terms of how we do it. we are communicating to our employees very openly, you said it right, this is the hardest decision you make as the ceo. we met with 18,000 of our employees by telepresence, by video this morning, shared with them what we're doing. they get to grill us for literally an hour and 15 minutes with any question, fair game. t